VEX STORE POLICIES

Shipping & Handling

Orders containing ready-to-ship VEX artwork and handmade items will generally be processed and shipped within 3–5 business days after payment has been received. Business days do not include weekends or holidays.

Orders are carefully packaged to help protect artwork during transit. Most orders will be shipped using a tracked ground shipping service. The carrier used may vary depending on the destination, package size, cost, and other shipping considerations.

Once your order has shipped, tracking information will be provided when available. Delivery times shown by the carrier are estimates and may be affected by weather, holidays, carrier delays, or other circumstances outside of VEX's control.

Please make sure your shipping address is complete and accurate before placing your order. If you discover an error, contact VEX as soon as possible. Once an order has been shipped, the delivery address may no longer be able to be changed.

Orders containing print-on-demand products may be produced and shipped separately from handmade VEX items and may arrive in multiple packages. Please see the Print-on-Demand Product Policy for additional information.

VEX currently ships physical orders within the United States only. International shipping is not currently available.

If a package arrives damaged or you receive an incorrect item, please refer to the Damaged or Incorrect Items Policy and contact VEX within 7 days of delivery.

Oversized Original Artwork
Larger original artworks or unusually sized pieces may require specialized packaging and additional shipping charges. Any additional shipping costs will be noted in the product listing or calculated based on the size, weight, destination, and shipping requirements of the artwork. When necessary, VEX may contact the buyer before shipment to confirm shipping arrangements or additional charges.

Returns & Exchanges

Returns

If you wish to return a handmade or one-of-a-kind VEX piece, please contact the artist within 7 days of receiving your order to request a return.

Once a return has been approved, the item must be shipped back within 7 days of approval.

Returned items must be unused, undamaged, and in their original condition. The buyer is responsible for return shipping costs. Refunds will be issued after the returned item has been received and inspected.

Items that arrive damaged or incorrect are handled separately and are not considered standard returns. Please contact VEX as soon as possible so the issue can be resolved.

Return shipping costs are non-refundable.

Items that arrive damaged or incorrect are handled separately under the Damaged or Incorrect Items Policy.

Damaged or Incorrect Items

If your order arrives damaged, defective, or you receive the incorrect item, please contact VEX within 7 business days of receiving your order.

Please include your order number, a description of the issue, and clear photographs of the item and its packaging. Keeping the original packaging until the issue has been resolved may also be necessary for shipping or carrier claims.

Once the issue has been reviewed, VEX will work with you to determine the appropriate resolution. Depending on the circumstances, this may include a refund, replacement when possible, or another mutually agreed-upon solution.

Because many VEX pieces are handmade and one of a kind, an exact replacement may not be possible. In those cases, an alternative solution or refund will be offered.

Customers will not be responsible for additional shipping costs when an item arrives damaged or when VEX has sent the incorrect item.

Print-On-Demand Products

Made to Order Print-on-demand products sold by VEX — The Thought Virus are produced specifically for you after an order is placed. These items may be manufactured, packaged, and shipped by a third-party production partner rather than directly from the VEX studio.

Production & Shipping Because print-on-demand products are made after purchase, processing and production times may vary. Estimated delivery dates are estimates and may be affected by production schedules, carrier delays, holidays, weather, or other circumstances outside of VEX's control.

Print-on-demand products may ship separately from handmade VEX items, even when purchased in the same order. Separate packages may also have different tracking information and arrival dates.

Returns & Exchanges Because print-on-demand products are made specifically for each order, returns or exchanges for change of mind, incorrect size selection, color preference, or other buyer-selection errors are not accepted.

Please review product descriptions, measurements, size charts, and other available information carefully before placing your order.

Damaged, Defective, or Incorrect Products If your print-on-demand product arrives damaged, contains a manufacturing defect, or you receive an incorrect item, please contact VEX within 7 days of delivery.

Include your order number, a description of the problem, and clear photographs of the product and packaging. VEX will work with the production partner to determine the appropriate resolution, which may include a replacement or refund depending on the circumstances.

Customers will not be responsible for additional shipping costs when an item is confirmed to be damaged, defective, or incorrectly fulfilled.

Color & Placement Variations Colors may appear slightly different from those shown on screen due to monitor settings, printing methods, materials, and manufacturing processes. Minor variations in print placement, color, or appearance that are normal to the production process are not considered defects.

Order Changes & Cancellations Print-on-demand orders may enter production shortly after they are placed. Once production has begun, changes or cancellations may not be possible. If you need to request a change or cancellation, contact VEX as soon as possible. A request does not guarantee that the order can be changed or canceled.

VEX Artwork & Copyright Purchasing a print-on-demand product does not transfer copyright, reproduction rights, or other intellectual-property rights in the artwork or design. All applicable artwork and designs remain the intellectual property of their respective owners and/or creators.

Questions Questions about a print-on-demand order may be submitted through the VEX Contact page.

Digital Products

Digital Products Digital products sold by VEX — The Thought Virus are delivered electronically and no physical item will be shipped unless specifically stated in the product listing.

Digital Sales Are Final Due to the nature of digital products, all digital product sales are final once the file has been delivered or made available for download. Digital products are not eligible for returns, exchanges, or refunds for change of mind.

If you experience a technical problem with a file, receive the incorrect file, or are unable to access your purchase, please contact VEX within 7 days of purchase so I can help resolve the issue.

Personal Use License Unless a product listing specifically states otherwise, purchasing a VEX digital product grants the buyer a personal-use license only. The buyer may download and use the file for their own personal purposes.

Digital files may not be resold, redistributed, shared, sublicensed, uploaded for others to download, or otherwise made available to third parties.

Commercial Use Digital products may not be used to create products for sale, merchandise, branding, advertising, or other commercial purposes unless the product listing specifically includes a commercial-use license or written permission has been obtained from the creator.

Copyright & Ownership Purchasing a digital product does not transfer copyright, ownership, or intellectual-property rights to the buyer. All applicable artwork, designs, characters, written material, and other creative content remain the intellectual property of their respective owners and/or creators.

Printing & Color Variations For printable products, final appearance may vary depending on the printer, paper, materials, inks, monitor settings, and other equipment used by the buyer. These variations are not considered defects in the digital file.

File Compatibility Product listings will identify the file type or format provided when applicable. Buyers are responsible for confirming that they have appropriate software or equipment for their intended use before purchasing.

Questions or Technical Problems If there is a problem with your digital purchase, please contact VEX through the Contact page with your order information and a description of the issue.

Terms and Conditions

By accessing this website or purchasing from VEX — The Thought Virus, you agree to the following terms and conditions.

Handmade & One-of-a-Kind Items Many VEX pieces are handmade and may contain small variations in color, texture, shape, finish, or other details. These variations are part of the handmade process and are not considered defects. Items identified as one of a kind (OOAK) are unique pieces and may not be reproduced exactly.

Product Information VEX makes every reasonable effort to accurately represent products through photographs, descriptions, dimensions, and other information. Colors and appearance may vary slightly depending on lighting, photography, and individual screen settings.

Orders & Payment Orders are considered accepted once payment has been successfully processed. VEX reserves the right to cancel and refund an order in the event of an inventory error, pricing error, suspected fraud, or another circumstance that prevents the order from being fulfilled.

Shipping, Returns & Damaged Items Purchases are subject to the shipping, return, refund, and damaged-item policies provided on this website. Customers are responsible for providing an accurate and complete shipping address when placing an order.

Intellectual Property All original artwork, designs, photographs, written content, characters, stories, branding, and other creative material appearing on this website remain the intellectual property of their respective Owners and/or Creators and may not be reproduced, copied, sold, distributed, or used commercially without permission. Purchasing an original artwork or product does not transfer copyright or reproduction rights to the buyer.

Website Use Content on this website is provided for personal, non-commercial use. Users may not misuse the website, interfere with its operation, attempt unauthorized access, or use its content for unlawful purposes.

Changes to These Terms VEX may update these Terms & Conditions as the studio, website, products, or services evolve. The version posted on this website at the time of purchase will apply to that transaction.

Questions Questions regarding these terms or an order may be submitted through the VEX contact page.

Privacy Policy

VEX — The Thought Virus respects your privacy and only collects personal information necessary to operate the website, process orders, communicate with customers, and provide requested services.

Information We Collect When you visit the website, place an order, submit a contact form, or join a mailing list, information may be collected such as your name, email address, billing and shipping address, phone number if provided, order information, and communications you send to VEX. Technical information such as device, browser, IP address, and website activity may also be collected automatically through the website platform, cookies, and similar technologies.

Payments Payments are processed through third-party payment providers available through the website. VEX does not directly receive or store your complete credit or debit card information.

How Information Is Used Personal information may be used to process and fulfill orders, provide customer service, communicate about purchases or inquiries, prevent fraud or misuse, maintain business records, improve the website, and comply with applicable legal or tax requirements.

If you choose to join the VEX mailing list, your contact information may also be used to send studio news, product releases, and other VEX updates. You may unsubscribe from marketing emails at any time using the unsubscribe option provided in those messages.

Sharing of Information VEX does not sell customers' personal information. Information may be shared with service providers when necessary to operate the business, including website hosting, payment processing, shipping, email services, analytics, and other services used to fulfill orders or maintain the website. Information may also be disclosed when required by law.

Cookies & Website Technology This website may use cookies and similar technologies to operate essential website functions, remember preferences, understand website traffic, provide analytics, and support other features. Visitors may be able to manage non-essential cookies through available cookie settings or their browser settings.

Data Retention Personal information is retained only as long as reasonably necessary for the purposes for which it was collected, including order fulfillment, customer service, business records, tax and accounting obligations, dispute resolution, and other legal requirements.

Your Choices You may contact VEX to ask questions about personal information you have provided or to request that information be corrected or deleted where applicable. Certain information may need to be retained when required for legitimate business, tax, accounting, fraud-prevention, or legal purposes.

Third-Party Services & Links The VEX website may use or link to third-party services. Those services may have their own privacy practices and policies, and VEX is not responsible for the privacy practices of independently operated third-party websites.

Changes to This Policy This Privacy Policy may be updated as the VEX website, services, or legal requirements change. The current version will be posted on this website.

Contact Questions about this Privacy Policy or personal information may be submitted through the VEX Contact page.